Inspection, Return Policy
*Warehouse Inspection & Cross-border Fulfillment Terms*
Platform Role & Service Scope
Fabulk is a **cross-border sourcing and fulfillment service platform**. We do not manufacture or own the products listed.
Our services include:
- Product sourcing from third-party suppliers
- Domestic purchasing on behalf of customers
- Warehouse receiving and basic inspection
- Consolidation and packaging
- International shipping arrangement
👉 We act strictly as a **transaction facilitator and logistics coordinator**, not the product manufacturer or brand owner.
All product specifications, materials, and manufacturing quality are determined by the original supplier.
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Warehouse Receipt & Basic Inspection Scope
When goods arrive at our warehouse, we perform a **standard inbound inspection process**, which includes:
- SKU verification (item match with order)
- External packaging condition check
- Visible defect screening (surface-level only)
- Photo documentation for confirmation
- Weight verification (if applicable)
Not Included in Inspection Scope
To maintain operational efficiency and realistic cost structure, we do NOT perform:
- Functional or performance testing
- Electrical testing or stress testing
- Material authenticity verification (e.g., leather, metal purity)
- Long-term durability assessment
- Deep disassembly or internal inspection
- Brand/IP authenticity verification
- Laboratory-level quality inspection
👉 Inspection is **visual + quantity-based only**, unless a paid inspection service is explicitly purchased.
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Inspection Result & Customer Confirmation
If any issue is detected during warehouse intake, we will:
- Provide photographic evidence
- Record the issue in warehouse system
- Notify the customer for decision
Available actions:
- Return to supplier (domestic process)
- Exchange (if supported by supplier)
- Partial shipment adjustment
- Disposal (if return is not cost-effective)
👉 Customer confirmation is required before international shipment.
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Goods Receipt Responsibility & Risk Transfer
Once goods are marked as **“Received in Warehouse” and inspection result is provided**, the following applies:
- The customer confirms product acceptance for shipping preparation
- Risk of product condition shifts from supplier-side to customer-controlled logistics decision stage
Fabulk is not responsible for:
- Latent manufacturing defects not visible in basic inspection
- Product performance failure after shipment
- Differences in subjective expectations (color, feel, texture)
- Supplier misrepresentation or listing inaccuracies
- Customs inspection, seizure, or clearance delays
- Carrier handling damage after international dispatch
👉 Customers are responsible for ensuring product suitability before approving shipment.
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Return & Exchange Eligibility
Eligible Cases (Before International Shipping Only)
- Wrong item received (SKU mismatch)
- Missing or incorrect quantity confirmed by warehouse
- Visible damage upon warehouse arrival
- Significant deviation from confirmed order specification
Non-Eligible Cases
- Subjective dissatisfaction (style, color, preference)
- Minor manufacturing variance within industry tolerance
- Packaging variations from supplier
- Claims after international shipment departure
- Items without inspection evidence
👉 Once shipped internationally, returns are generally not supported.
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Return Window & Processing Rules
- Return request must be submitted within **5 days (120 hours)** after warehouse receipt status
- Requests after shipment dispatch are not eligible (except logistics damage claims)
- Return execution depends on supplier acceptance and domestic logistics feasibility
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Return Handling Fees
Return and exchange operations involve logistics and labor costs:
| Monthly SKU Volume |
Return Handling Fee |
Exchange Handling Fee |
| 0–15 SKUs |
Free |
5 RMB / case |
| 15–25 SKUs |
5 RMB |
10 RMB / case |
| 25–50 SKUs |
10 RMB |
20 RMB / case |
| 50+ SKUs |
20 RMB |
40 RMB / case |
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International Shipping Risk Disclosure
Once goods leave our warehouse for international shipping:
Customers acknowledge the following risks:
- Customs inspection, delay, or rejection
- Import tax or duty variations by destination country
- Carrier delay or failed delivery attempts
- Address errors or local delivery issues
- Package loss or damage during transit
Responsibility Allocation
- Customs decisions are made by destination authorities
- Carrier handling is outside platform control
- Reshipment or return shipping costs are borne by customer
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Payment, Chargeback & Dispute Disclosure
By placing an order, the customer acknowledges:
9.1 Service Nature
This transaction represents:
- A **sourcing + fulfillment service**
- Not a direct retail sale of manufactured goods
- Goods are procured from third-party suppliers on behalf of the customer
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9.2 Proof of Fulfillment (Dispute Defense Basis)
In case of payment disputes or chargebacks, we provide evidence including:
- Order confirmation records
- Inspection photos and videos
- Weight and SKU verification records
- Shipping tracking information
- Delivery confirmation (if applicable)
👉 These records constitute proof that service has been performed.
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9.3 Non-Refundable Situations
Refunds are generally not supported when:
- Goods have been purchased from supplier
- Warehouse inspection has been completed
- Shipment has been dispatched
- Customer has approved shipping instruction
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9.4 Chargeback Handling Statement
Customers agree that initiating a chargeback without prior communication may result in:
- Future payment method blocking
- Submission of full evidence package to payment processor
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Limitation of Liability
To the maximum extent permitted by law:
Fabulk is not liable for:
- Manufacturing quality disputes
- Third-party logistics failures
- Customs actions or import restrictions
- Indirect or consequential losses
Our liability is strictly limited to the service fees paid for fulfillment operations.
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Final Agreement
By using Fabulk services, the customer confirms:
- Understanding of cross-border sourcing risks
- Acceptance of inspection limitations
- Agreement to fulfillment-based service model
- Acknowledgement of third-party supplier dependency
- Consent to evidence-based dispute resolution process
Checkout Confirmation & Binding Agreement
By clicking **“Place Order” / “Pay Now”**, the customer expressly acknowledges and agrees that:
11.1 Service Agreement Acceptance
The customer confirms that they have read, understood, and **fully agreed to all platform policies**, including but not limited to:
- Inspection & Quality Control Policy
- Cross-border Shipping Terms
- Risk Disclosure & Limitation of Liability
- Third-party sourcing service terms
👉 This agreement is considered **legally binding at the moment of payment confirmation**.
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11.2 Automatic Acceptance of Inspection Standard
By completing checkout, the customer explicitly agrees that:
- The platform provides **basic warehouse inspection only**
- Inspection scope is clearly defined and limited as disclosed in the Inspection Policy
- The customer accepts that goods are sourced from third-party suppliers
- The platform is authorized to proceed with inspection, consolidation, and shipping based on standard procedures
👉 No additional manual confirmation is required after payment.
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11.3 Authorization to Process Order
The customer authorizes Fabulk to:
- Purchase products from third-party suppliers on their behalf
- Receive goods into warehouse
- Perform standard inspection and documentation
- Consolidate and ship internationally according to selected shipping method
👉 This authorization is effective immediately upon successful payment.
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11.4 Risk Acceptance
By placing the order, the customer acknowledges and accepts that:
- Cross-border sourcing involves inherent risks (quality, logistics, customs)
- Product quality is determined by third-party manufacturers
- Inspection is limited to visual and quantity verification only
- Shipping and customs outcomes are outside platform control
👉 These risks are explicitly accepted prior to payment.
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11.5 Evidence-Based Transaction Acknowledgement
The customer agrees that in case of any payment dispute or chargeback:
Fabulk may submit the following as valid proof of service fulfillment:
- Checkout confirmation and timestamp
- IP address / device logs (if available)
- Order purchase records from suppliers
- Warehouse receiving records
- Shipping tracking records
- Delivery confirmation (if applicable)
👉 These records constitute sufficient evidence of service delivery.
