{"id":2433,"date":"2026-03-20T10:08:36","date_gmt":"2026-03-20T10:08:36","guid":{"rendered":"https:\/\/cms.fabulk.com\/blog\/?p=2433"},"modified":"2026-07-15T05:03:24","modified_gmt":"2026-07-15T05:03:24","slug":"letter-from-the-ceo-of-fabulk","status":"publish","type":"post","link":"https:\/\/cms.fabulk.com\/blog\/letter-from-the-ceo-of-fabulk\/","title":{"rendered":"A Letter from the CEO of Fabulk"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Dear User,<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Hello.<br>The moment you complete your order, for us, this is not just the start of a transaction, but the beginning of a responsibility.<br>Thank you for choosing Fabulk as your partner for proxy purchasing in China and international shipping.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We take every trust placed in us seriously. Before your package officially enters the international shipping process, I would like to be transparent with you about a few important things.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>I. What we provide goes beyond just \u201csending a package\u201d<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Fabulk is a service platform for proxy purchasing and international shipping.<br>The complete service chain we undertake for you includes:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Proxy purchasing and payment support<\/li>\n\n\n\n<li>Product verification and basic quality inspection<\/li>\n\n\n\n<li>Warehouse consolidation and combined packaging<\/li>\n\n\n\n<li>Route matching and risk advisory<\/li>\n\n\n\n<li>Issue follow-up and after-sales coordination<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Once a package leaves our warehouse, it will go through international carriers, transit points, destination country customs, and local delivery systems.<br>These stages are operated by independent entities and are not under the direct control of our platform.<br>We will continue to follow up, but international shipping itself has inherent uncertainties.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>II. The reality of pricing and shipping times<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">There is no \u201cfast, cheap, and absolutely stable\u201d option in international logistics.<br>International logistics follows a basic principle:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Fast and stable routes \u2192 Higher cost<\/li>\n\n\n\n<li>Economical routes \u2192 Greater fluctuations in shipping time<\/li>\n\n\n\n<li>Ultra-low-cost routes \u2192 Uncontrollable risks<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">We always adhere to one principle:<br>We do not sacrifice long-term service quality for short-term price competition.<br>There are indeed some shipping companies in the market with significantly lower prices. But you need to understand:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Some companies do not perform quality inspections<\/li>\n\n\n\n<li>Some companies do not provide after-sales service<\/li>\n\n\n\n<li>Some companies have almost no customer service<\/li>\n\n\n\n<li>Some companies have no one responsible when problems arise<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Behind a low shipping cost is usually a reduction in service costs.<br>The costs for Fabulk are not just \u201clogistics fees\u201d, but also include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Procurement team<\/li>\n\n\n\n<li>Warehouse system<\/li>\n\n\n\n<li>Quality inspection<\/li>\n\n\n\n<li>After-sales team<\/li>\n\n\n\n<li>Issue coordination staff<\/li>\n\n\n\n<li>Risk compensation reserves<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">These are all real investments.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>III. About shipping times: Please allow extra time for important items<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We provide estimated shipping timeframes for each route.<br>However, please understand:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Customs inspections cannot be predicted<\/li>\n\n\n\n<li>Holiday peak seasons are inevitable<\/li>\n\n\n\n<li>Weather, policies, and international situations can all affect shipping<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">If your goods are for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A wedding<\/li>\n\n\n\n<li>Travel<\/li>\n\n\n\n<li>A business event<\/li>\n\n\n\n<li>An exhibition<\/li>\n\n\n\n<li>An important gift<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Please be sure to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Allow at least an additional 50% of the estimated time<\/li>\n\n\n\n<li>Or choose stable routes like DHL or EMS<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">This is for your own protection.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>IV. About customs duties and clearance risks<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Each country has different customs policies.<br>The following may occur:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Random inspections<\/li>\n\n\n\n<li>Duty charges<\/li>\n\n\n\n<li>Seizure<\/li>\n\n\n\n<li>Additional tax payments<\/li>\n\n\n\n<li>Clearance delays<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">These are government regulatory actions. No shipping company can guarantee \u201cabsolutely no duties\u201d or \u201cabsolutely no inspections\u201d.<br>What we can do is:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Advise on risks beforehand<\/li>\n\n\n\n<li>Provide route matching suggestions<\/li>\n\n\n\n<li>Assist with communication after an issue arises<\/li>\n\n\n\n<li>Provide supporting documentation for customs clearance<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">However, we cannot change a customs authority&#8217;s decision.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>V. About the \u201ccompetitors are cheaper\u201d issue<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Recently, we have become aware that some competitors are reaching out to Fabulk users in various ways, claiming they \u201ccan offer better prices than us.\u201d<br>I respect market competition.<br>But I want to emphasize one point:<br>Please compare prices under the same service conditions.<br>If you only compare the \u201cbase shipping cost,\u201d we may not always be the lowest.<br>If you compare the \u201ccomplete service experience,\u201d we are fully confident.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Fabulk adheres to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Zero markup on goods<\/li>\n\n\n\n<li>Highly transparent exchange rates<\/li>\n\n\n\n<li>Publicly available and verifiable pricing<\/li>\n\n\n\n<li>Regular market comparisons<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">If you find that our prices are significantly higher than the market under the same conditions, please contact us directly, and we will carefully review and make adjustments.<br>Our goal is not to be the cheapest platform, but to be the most trustworthy one.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>VI. Our attitude when problems arise<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">International logistics is a complex industry.<br>If a shipment is:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Fast<\/li>\n\n\n\n<li>Cheap<\/li>\n\n\n\n<li>And goes smoothly<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">That is the result of the collaborative effort of all logistics nodes.<br>If an issue arises with a shipment, such as:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Delay<\/li>\n\n\n\n<li>Duties<\/li>\n\n\n\n<li>Damage<\/li>\n\n\n\n<li>Other exceptions<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">It may not necessarily be solely Fabulk&#8217;s issue.<br>But regardless of where the problem originates, we will not shirk responsibility.<br>What we can do is:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Continuously track<\/li>\n\n\n\n<li>Continuously follow up<\/li>\n\n\n\n<li>Negotiate with the carrier<\/li>\n\n\n\n<li>Seek compensation for the user<\/li>\n\n\n\n<li>Prioritize advance payments when necessary<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">This is why we have invested significant manpower and resources into our after-sales system.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>VII. A commitment to you<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Fabulk will not promise \u201c100% problem-free service.\u201d<br>But we promise:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>We will not disappear when problems arise<\/li>\n\n\n\n<li>We will not shift blame<\/li>\n\n\n\n<li>We will not delay<\/li>\n\n\n\n<li>We will not avoid the issue<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">If you feel our service is inadequate, you are welcome to contact us directly at:<br>\ud83d\udce7\u00a0lisa686@gmail.com<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We accept criticism and are willing to improve.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<p class=\"wp-block-paragraph\">Thank you for your understanding and trust.<br>We hope to become your long-term, reliable global sourcing partner.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">TOM<br>CEO, Fabulk<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[28],"tags":[],"class_list":["post-2433","post","type-post","status-publish","format-standard","hentry","category-about-help"],"_links":{"self":[{"href":"https:\/\/cms.fabulk.com\/blog\/wp-json\/wp\/v2\/posts\/2433","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cms.fabulk.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/cms.fabulk.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/cms.fabulk.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cms.fabulk.com\/blog\/wp-json\/wp\/v2\/comments?post=2433"}],"version-history":[{"count":2,"href":"https:\/\/cms.fabulk.com\/blog\/wp-json\/wp\/v2\/posts\/2433\/revisions"}],"predecessor-version":[{"id":2828,"href":"https:\/\/cms.fabulk.com\/blog\/wp-json\/wp\/v2\/posts\/2433\/revisions\/2828"}],"wp:attachment":[{"href":"https:\/\/cms.fabulk.com\/blog\/wp-json\/wp\/v2\/media?parent=2433"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/cms.fabulk.com\/blog\/wp-json\/wp\/v2\/categories?post=2433"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/cms.fabulk.com\/blog\/wp-json\/wp\/v2\/tags?post=2433"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}